Welcome to GullClothes! By placing an order on our website, you agree to the following billing terms and conditions. We encourage you to review this information carefully before completing your purchase.
1. Payment Methods
We require full payment at the time of checkout to complete your purchase. We securely accept major credit cards, including Visa, and PayPal for your convenience.
2. Sales Tax
Applicable sales tax will be added to orders shipped to destinations within the state of Maryland, USA (where our registered address 514 Cathedral St, Baltimore, MD 21201, USA is located), in accordance with local regulations.
3. Customs, Duties, and Import Taxes (International Orders)
For international orders, please be aware that additional customs fees, duties, import taxes, or other charges may be applied by your local authorities upon arrival in your country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping costs. We operate on a Delivered Duty Unpaid (DDU) basis for international shipments. We recommend contacting your local customs office for detailed information on your country’s import policies and potential charges.
4. Shipping Charges
Shipping costs are calculated and presented to you during the checkout process. These charges are determined based on your selected shipping method, the delivery destination, and the total weight or dimensions of your order. We offer both standard and expedited shipping options to suit your needs. For more comprehensive details, please refer to our full Shipping Policy.
5. Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we cancel your order, we will issue a full refund to your original payment method.
6. Order Cancellations and Modifications
As our products are made-to-order, any requests for order cancellations or modifications must be made promptly. We cannot guarantee changes or cancellations once your order has entered the production phase. For detailed information regarding the timeframe and process for cancellations and amendments, please refer to the “Cancellations and Amendments” section within our Return & Refund Policy.
7. Returns and Refunds
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, you may be eligible for a return or refund. Our policy allows for returns within 30 days of receiving your order, provided items are in new, unused condition and meet our return criteria. Please note that customers are responsible for all return shipping fees, and we do not provide prepaid return labels, except when returns are necessary due to our error (e.g., damaged, wrong, or defective items). For complete details on eligibility, conditions, and the return process, please refer to our full Return & Refund Policy.
8. Payment Security
We utilize secure third-party payment gateways (e.g., Stripe, PayPal, WooCommerce) to process all transactions. We do not store your full credit card details on our servers. Your payment information is encrypted and handled in compliance with industry-standard security protocols, such as PCI-DSS.
9. Contact Us
If you have any questions regarding our billing terms and conditions, or require assistance with your order, please do not hesitate to contact our Customer Support Team:
Email: [email protected]
Address: 514 Cathedral St, Baltimore, MD 21201, USA