At GullClothes, each product is tailor-made specifically for you as soon as your order is placed. This personalized approach means our production process begins very quickly.

1. Window for Cancellations & Modifications

For any order adjustments or cancellations, we kindly request that you contact us by email immediately after placing your order. Modifications or cancellations can be accommodated provided your order has not yet entered production, a process which typically commences within 2 to 12 hours of order placement, contingent on our prevailing production schedule.

2. How to Request

To request an adjustment or cancellation, please email us immediately at [email protected] with your order number and the details of your request.

3. Important Considerations

  • Time Sensitivity: Due to our rapid production process, we cannot guarantee changes or cancellations once your order has entered production.
  • Post-Production/Shipping: Once an order is in production or has been shipped, it cannot be canceled or modified. In such cases, please refer to our comprehensive Return & Refund Policy for options regarding eligible items.
  • Refunds for Cancellations: If your cancellation request is approved within the permitted timeframe, a full refund will be processed to your original payment method. Refund processing times may vary (typically 5-10 business days).

4. Contact Us

For any questions or assistance with your order, please reach out to our Customer Support Team:

Email: [email protected]

Address: 514 Cathedral St, Baltimore, MD 21201, USA