1. Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, select your desired items, choose your size and color (if applicable), and click “Add to Cart.” Proceed to checkout, fill in your details, and complete the payment.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options displayed at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact us at [email protected] with your order number.

 

2. Shipping & Delivery

Q: How long does shipping take?
A:

  • Domestic Shipping: 5-7 business days.
  • International Shipping: 7-21 business days, depending on your location.

Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping fees and delivery times will be calculated at checkout.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

 

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items in their original packaging. Please refer to our Returns & Refunds Policy for more details.

Q: How do I request a return?
A: Contact us at [email protected] with your order number and reason for the return. We’ll provide return instructions.

Q: When will I receive my refund?
A: Refunds are processed once the returned item is received and inspected. It may take 5-10 business days for the refund to appear in your account.

 

4. Products & Sizing

Q: How do I find the right size?
A: Each product page includes a size chart to help you choose the best fit. If you’re unsure, feel free to reach out to our support team for assistance.

Q: Do you offer custom or personalized products?
A: Yes, we offer personalized items for select products. Please check the product description for customization options.

 

5. Customer Support

Q: How can I contact GullClothes?
A: You can reach us via:

Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 8:00 – 17:00 GMT – 7 Time Zone.

 

6. Other Questions

Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations. They make the perfect gift for any occasion!

Q: Are your products sustainably made?
A: We are committed to ethical practices and sustainability. Many of our products are made using environmentally friendly materials and processes.

 

If you have more questions, feel free to contact us. Thank you for choosing GullClothes! 😊