Welcome to GullClothes! Here you’ll find answers to common questions about our products, orders, shipping, and more.

1. Orders & Payments

Q: How do I place an order?

A: Simply browse our collection, select your desired items, choose your size and color (if applicable), and click “Add to Cart.” Proceed to checkout, fill in your details, and complete the payment.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options displayed securely at checkout. For more details on payment, please see our Billing Terms & Conditions.

Q: Can I modify or cancel my order after placing it?

A: As our products are made-to-order, we can only accommodate modifications or cancellations before production begins. This typically occurs within 2 to 12 hours of your order being placed, depending on our current production schedule. Please contact us promptly at [email protected] with your order number. For our full policy, please refer to our Order Cancellation & Modification Policy.

2. Shipping & Delivery

Q: How long does shipping take?

A: Total delivery time includes both handling and shipping.

  • For USA Regions: Total delivery generally ranges from 4 to 18 business days, depending on the product type.
  • For Other Countries: Total delivery generally ranges from 14 to 25 business days. Please note these are estimates. For detailed handling and shipping times by product type and region, please refer to our comprehensive Shipping Policy.

Q: Do you offer international shipping?

A: Yes, we ship to most countries worldwide. Shipping fees and estimated delivery times will be calculated at checkout based on your location and selected items. Please note that international orders may be subject to customs fees, duties, or taxes upon arrival, which are the customer’s responsibility.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. You can also visit our dedicated Track Your Order page for easy tracking.

3. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unused, unworn items in their original packaging that meet our return criteria. Please refer to our comprehensive Returns & Refunds Policy for full details on eligibility, conditions, and how to initiate a return.

Q: How do I request a return?

A: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Our team will provide you with detailed return instructions.

Q: When will I receive my refund?

A: Refunds are processed once your returned item is received and thoroughly inspected by our team. This internal processing may take up to 2 business days. Once processed, it may take an additional 5-10 business days for the refund to officially appear in your account, depending on your bank or credit card company’s processing times. We will notify you via email once your refund has been issued.

4. Products & Sizing

Q: How do I find the right size?

A: Each product page includes a detailed size chart to help you choose the best fit. We highly recommend checking this chart before ordering. If you’re unsure, feel free to reach out to our support team for assistance.

Q: Do you offer custom or personalized products?

A: Yes, we offer personalization options for select products. Please check the individual product description for available customization options and details.

5. Customer Support

Q: How can I contact GullClothes?

A: You can reach our Customer Support Team via:

Q: What are your customer support hours?

A: Our support team is available Monday to Friday, 8:00 – 17:00 (GMT – 7 Time Zone).

6. Other Questions

Q: Do you offer gift cards?

A: Yes, we offer digital gift cards in various denominations. They make the perfect gift for any occasion!

Q: Are your products sustainably made?

A: We are committed to ethical practices and sustainability. Many of our products are made using environmentally friendly materials and processes. We continuously strive to improve our sustainability efforts.

If you have more questions not covered here, feel free to contact us. Thank you for choosing GullClothes!