1. Returns

1.1 Eligibility for Returns:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, unworn, unwashed, and in their original packaging with tags attached.

1.2 Non-Returnable Items:

  • Personalized or custom-made items.
  • Items marked as “Final Sale.”
  • Gift cards.

1.3 Return Process:
To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] with your order number and reason for the return.
  • Once approved, you will receive a return authorization and instructions on where to send your item.

Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

 

2. Refunds

2.1 Refund Eligibility:

  • Refunds will be issued once the returned item has been inspected and approved.
  • Refunds will be processed to the original payment method used during the purchase.

2.2 Refund Timeline:

  • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

2.3 Shipping Costs:

  • Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

 

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please initiate a return for the original item and place a new order.

 

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at [email protected] with photos of the issue.
  • We will provide a replacement or full refund, including shipping costs, at no additional charge.

 

5. Cancellations

5.1 Order Cancellation:

  • Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed.

5.2 Contact for Cancellation:

 

For any questions or concerns about returns and refunds, please reach out to us:

Thank you for shopping at GullClothes! We’re committed to ensuring your satisfaction and making every shopping experience enjoyable