1. Shipping Locations
We ship to most countries worldwide. If your location is not available during checkout, please contact our support team at [email protected] for assistance.
2. Shipping Time
2.1 In USA Regions:
| Item | Handling Time (Mon-Fri) | Shipping Time (Mon-Fri) |
|---|---|---|
| Apparel | 1-3 days | 3-7 days |
| Mug | 2-3 days | 3-7 days |
| Poster, Canvas | 1-3 days | 3-7 days |
| Hats | 2-3 days | 6-8 days |
| Bedding | 3-5 days | 7-10 days |
| All over print product | 3-5 days | 8-15 days |
2.2 Other Countries:
- Handling time (Mon-Fri): 3-5 days
- Shipping time ( Mon-Fri ): 15-30 days.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
3. Total Delivery Time
Total Delivery Time = Handling Time + Shipping Time
Please allow extra time for unforeseen circumstances. While we strive for timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, holidays, or incorrect delivery information.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Order Tracking5. Customs and Duties (International Orders)
For international orders, additional customs fees, duties, or taxes may be applied upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost.
6. Delayed or Lost Packages
While we work with reliable shipping partners, delays or lost packages may occasionally occur. If your package is delayed beyond the estimated delivery timeframe, please contact us at [email protected] so we can assist you.
7. Incorrect Shipping Information
Please ensure that your shipping information is accurate before completing your order. GullClothes is not responsible for delays or losses caused by incorrect addresses.
8. Returns and Refunds
If your package is returned to us due to incorrect address information or failure to collect, we will contact you to arrange a reshipment. Additional shipping fees may apply. For more details, refer to our Return Policy.